SERVICE TERMS · OCTOBER 2026

Clear expectations.

These are the advertised terms for prospective business customers. Your signed proposal confirms the exact scope, provider, delivery date, and costs before work begins.

Setup

The $750 installation covers one business and one approved incoming call setup: greeting, intake, service area, appointment requests, approved transfer rules, owner summary configuration, acceptance tests, and 30 days of setup support starting at go-live. Phone carrier compatibility, client access, and provider provisioning determine timing. Additional locations, integrations, and calendar booking are quoted before payment.

Audit

The optional $250 missed-call audit includes six test calls at agreed times and a written report. The $250 is credited in full against the installation fee when installation is purchased within 14 calendar days of report delivery. Test results do not predict real customer call volume or revenue.

Running costs and management

The voice provider and call usage are separate and disclosed before installation payment. Optional management costs $297 per month and includes a monthly call-quality review and up to two routing or prompt changes in that month. Additional work is quoted first. Management can be cancelled before the next renewal; provider charges follow the provider’s terms.

30-day installation refund

You may request a refund of the $750 installation fee within 30 calendar days after the approved setup goes live. If the $250 audit credit was applied, the refundable installation payment is $500; the completed audit is not refunded. Third-party provider usage and completed standalone audit work are excluded. Contact us through your installation correspondence to request the refund.

Operational limits

AI can misunderstand callers. Your business approves routing, escalation, notices, and fallback before live calls begin and keeps a human escalation path. This service does not guarantee answered transfers, bookings, emergency dispatch, revenue, or customer outcomes. Live calendar reservations require an approved, connected calendar and a successful booking confirmation. Do not rely on the assistant for emergency response. Return to AfterHours AI.